Return Policy

Return Policy



MOOMENN Marketplace will gladly offer a Return within 15 days of delivery date. All returns are smoothly processed and refunds automatically generated through our Resolution Centre HERE

Products must be in unused condition with packaging and tags attached. depending on Vendors or Brands some products qualifies for Free Return and for some, customer will be responsible for shipping cost to return it, product page will show whether it qualifies for Free return.

Please allow 3 business days to process packages received. after processing, the refund will be processed excluding any shipping cost.


    Refunds (if applicable) 

    We will gladly offer a Refund with NO questions asked if you are ever not satisfied with the product. All claims MUST be made within 15 days of delivery. any claims outside of this timeframe will not be accepted, no exceptions.

    Also All Orders Paid through PayPal, returns & refunds can be fully covered by PayPal if Free Return does not apply with us, for more details click here.

    Once your returned item is received and inspected, please allow couple of days for processing your refund. 

    If you are approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 3-5 working days.

    Late or missing refunds (if applicable) 

    If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us here 

    Exchanges (if applicable) 

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here to provide you with the appropriate return address.

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