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Return Policy

 

Returns

MOOMENN Marketplace will gladly offer a hassle Free return within 15 days of delivery. customer must contact us here - within this time frame to make the request. please include the order number and reason for the request. items must be in new and unworn condition with tags attached. customer is responsible for all shipping costs to return item(s) if Free shipping does not apply to it. We do not offer Exchanges or Returns on shoes, Headwear, Accessories or under garments. we do not hold items for purchase. all purchases are on a first come basis. Please allow 3 business days to process packages received. after processing, the refund will be processed excluding any shipping cost.

Additional non-returnable items: 

  • Gift cards
  • Downloadable software products
  • Some health and personal care items
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the Admin Office.
  • There are certain situations where only partial refunds are granted (if applicable)
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 15 days after delivery 

Refunds (if applicable) 

We will gladly offer a Refund with NO questions asked if you are ever not satisfied with the product. All claims MUST be made within 15 days of delivery. any claims outside of this timeframe will not be accepted, no exceptions. please contact us here and provide an order number and a detailed explanation of the issue. refund requests are handled on a case by case basis. 

Once your returned item is received and inspected, please allow couple of days for processing your refund. 

If you are approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here to provide you with the appropriate return address. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping Return 

To return your product, you should send us here to provide you with the appropriate return address as a Multibrand Marketplace we do operate from various locations depending on producers Location and logistics.

You will be responsible for paying for your own shipping costs for returning your item if FREE shipping does not apply to it. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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