MOOMENN will gladly offer an Exchange/Item return in the form of store credit, ONLY.
Exchange/Item returns are available within 7 days of delivery. customer must contact us here - within this time frame to make the request. please include the order number and reason for the request. items must be in new and unworn condition with tags attached. customer is responsible for all shipping costs to return item(s) to MOOMENN. We do not offer Exchanges or Returns on shoes, Headwear, Accessories or under garments. we do not hold items for purchase. all purchases are on a first come basis. Please allow 3 business days to process packages received. after processing, the store credit/gift card code will be emailed to the customer. the store credit will only include the cost of the item(s) and any applicable taxes paid. initial shipping charges are not credited. store credit does not expire and can be used towards any future purchase.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery
Refunds (if applicable)
We maintain a strict no refund policy. refunds are not allowed unless it is due to a merchandise defect. all claims must be made within 7 days of delivery. any claims outside of this timeframe will not be accepted, no exceptions. please contact us here and provide an order number and a detailed explanation of the issue. refund requests are handled on a case by case basis.
If applicable once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Items purchased on sale are final sale - no exceptions. refunds, exchanges, and returns are not offered on final sale items. please shop wisely.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to provide you with the appropriate return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send us an email at email@example.com to provide you with the appropriate return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.