What methods of payments are accepted?
We accept payments by credit and debit card (visa, Mastercard, American express, and discover), PayPal, Apple Pay. We do not accept pre-paid cards.
How long will it take my order to be shipped?
All orders are processed and shipped within 1-3 business days unless the specific product description states otherwise.
The customer is emailed a tracking number when the order ships. products shipping & delivery depends on the dispatching warehouse they come from, for All products starting with “MOO” usually timelines for deliveries to US, UK and rest of Europe are between 5-11 working days in Standard Deliveries, there is NO EXPRESS Shipping for these particular products. Local post offices delivery delays are rare but can happen especially during busy sales seasons and they are not controlled by MOOMENN. please note, some high value orders may require a signature for delivery. if an attempted delivery notice is left by your local post office, please follow up with them directly for redelivery or pickup instructions. MOOMENN cannot schedule redelivery attempts.
"MOO" products International delivery can take up to 21 working days after it is shipped. these timelines depend on your country's processing, customs, and delivery protocols.
All other products Shipping & Deliveries will take between 5 to 10 working days in Standard Shipping and 2 to 3 working days in Express Delivery.
Where do you ship from and how can I track my order?
Shipping origin is based on the product ordered, our dispatching centres are located in France, Singapore, Hong Kong, United Kingdom and China.
If Order contains different brands, it may come separately as they may be dispatched from more than one warehouse. Each product delivery may differ depending on its warehouse location and the destination country and custom process.
Tracking Your Order
Please allow 2 to 3 days for the tracking information to be available after receiving your shipping confirmation email.
For All tracking information please refer to our Track Your Order page and just enter the tracking reference that was sent to in the Shipping confirmation email.Alternatively, you can always use your national post office website to track your order if it is not an Express Delivery Shipping. Example of official National Post Office tracking websites: USPS tracking for US and Royal Mail tracking for UK Lastly if you find any challenges with tracking on any of the first 2 options you can refer to the Track17 website where you can track any orders and choose the preferred language to display tracking information.
For any further information on our shipping policy please contact us at firstname.lastname@example.org
My address is wrong. can I change my address?
Our seller and buyer protection policies do not allow for address changes. please double check the address before completing the order at check out, making sure flat, apt, unit, or suite numbers are included. if an address was entered in error, please email email@example.com with the order number and cancellation request. we will cancel the order allowing customers to reorder and input the corrected information. please note, we cannot cancel orders once they have been shipped.
I received my tracking number but it’s not updating, could you look into it?
Tracking numbers can take up to 48 hours before updating. if an unusual amount of time passes before showing an update, please contact us here
My package says ‘Delivered’ but I do not have it, where is it?
The Post Office scans packages "delivered" after the mail carrier delivers. if you’ve received a "delivered" status but believe it has not been delivered, please follow up with the local postal delivery personnel or post office for further information. we also suggest following up with persons in the home, residential complex, etc. who may have retrieved the item on your behalf.
I made a mistake on my order. can I change the size or add items to my current order?
Unfortunately, we cannot make size changes or additions to existing orders. if a size change is needed, please contact us here with the order number and request an order cancellation. the order can be cancelled allowing customers to reorder the preferred size and/or add additional items. please note, we cannot cancel orders once they have been shipped.
Do you restock items once sold out?
in most cases we do not, however there are situations where we have a limited restock. all release and restock information are sent via our mailing list and social media. we suggest signing up for the mailing list for product re-release updates. signing up is the best way to stay current of all pending releases and other updates.
MOOMENN mailing list
How do sale items work?
Items purchased on sale are final sale - no exceptions. refunds, exchanges, and returns are not offered on final sale items. please shop wisely.
Can I make an Exchange/Item Return?
MOOMENN will gladly offer an Exchange/Item return in the form of store credit, ONLY.
Exchange/Item returns are available within 5 days of delivery. customer must contact us here - within this time frame to make the request. please include the order number and reason for the request. items must be in new and unworn condition with tags attached. customer is responsible for all shipping costs to return item(s) to MOOMENN. We do not offer Exchanges or Returns on shoes, Headwear, Accessories or under garments. we do not hold items for purchase. all purchases are on a first come basis. Please allow 3 business days to process packages received. after processing, the store credit/gift card code will be emailed to the customer. the store credit will only include the cost of the item(s) and any applicable taxes paid. initial shipping charges are not credited. store credit does not expire and can be used towards any future purchase.
Does MOOMENN accept refunds?
We maintain a strict no refund policy. refunds are not allowed unless it is due to a merchandise defect. all claims must be made within 5 days of delivery. any claims outside of this timeframe will not be accepted, no exceptions. please contact us here and provide an order number and a detailed explanation of the issue. refund requests are handled on a case by case basis.
How do I contact someone at MOOMENN?
All inquiries can be sent here. please allow up to 24 hours to respond to email correspondence. emails are answered Monday - Friday between 8:00 a.m. - 5:00 p.m. GMT. emails received on weekends and holidays will be answered the next business day. if the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution.