MOOMENN Marketplace will gladly offer a hassle Free return within 15 days of delivery.

The customer is emailed a tracking number when the order ships. products shipping & delivery depends on the dispatching warehouse they come from, for All products starting with “MOO” usually timelines for deliveries to US, UK and rest of Europe are between 7 to 11 working days in Standard Deliveries, All the Rest is Shipped with DHL 48h Express Shipping and should be Delivered within 2 to 3 Working Days.

We will gladly offer a Refund with NO questions asked if you are ever not satisfied with the product. All claims MUST be made within 15 days of delivery.

Although most Deliveries to US, Canada, UK and rest of Europe are Tax & Duty Paid from our Suppliers. However when ordering from moomenn.com, you're responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States, United Kingdom, or EU countries may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; MOOMENN has no control over these charges, nor can MOOMENN predict what they may be.

We are reachable by live chat or email. All inquiries can be sent through the contact page or through the chat icon. please allow up to 24 hours to respond to email correspondence. emails are answered Monday - Thursday between 8:00 a.m. - 5:00 p.m. GMT. emails received on weekends and holidays will be answered the next business day. if the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution.