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FAQ

We accept payments by credit and debit card (visa, Mastercard, American express, and discover), PayPal, Apple Pay. We do not accept pre-paid cards.

Unfortunately, we cannot make size changes or additions to existing orders. if a size change is needed, please contact us here with the order number and request an order cancellation. the order can be cancelled allowing customers to reorder the preferred size and/or add additional items. please note, we cannot cancel orders once they have been shipped.

Our seller and buyer protection policies do not allow for address changes. please double check the address before completing the order at check out, making sure flat, apt, unit, or suite numbers are included. if an address was entered in error, please email salam@moomenn.com with the order number and cancellation request. we will cancel the order allowing customers to reorder and input the corrected information. please note, we cannot cancel orders once they have been shipped.

All orders are processed and shipped within 1-3 business days unless the specific product description states otherwise.
The customer is emailed a tracking number when the order ships. products shipping & delivery depends on the dispatching warehouse they come from, for All products starting with “MOO” usually timelines for deliveries to US, UK and rest of Europe are between 7 to 15 working days in Standard Deliveries, there is NO EXPRESS Shipping for these particular products. Local post offices delivery delays are rare but can happen especially during busy sales seasons and they are not controlled by MOOMENN. please note, some high value orders may require a signature for delivery. if an attempted delivery notice is left by your local post office, please follow up with them directly for redelivery or pickup instructions. MOOMENN cannot schedule redelivery attempts.

"MOO" products International delivery can take up to 21 working days after it is shipped. these timelines depend on your country's processing, customs, and delivery protocols.
All other products Shipping & Deliveries will take between 5 to 10 working days in Standard Shipping and 2 to 3 working days in Express Delivery.

Tracking numbers can take up to 48 hours before updating. if an unusual amount of time passes before showing an update, please contact us here

MOOMENN will gladly offer a hassle Free return within 15 days of delivery. customer must contact us here - within this time frame to make the request. please include the order number and reason for the request. items must be in new and unworn condition with tags attached. customer is responsible for all shipping costs to return item(s) to MOOMENN if FREE shipping does not apply to it. We do not offer Exchanges or Returns on shoes, Headwear, Accessories or under garments. we do not hold items for purchase. all purchases are on a first come basis. Please allow 3 business days to process packages received. after processing, the store credit/gift card code will be emailed to the customer. the store credit will only include the cost of the item(s) and any applicable taxes paid. initial shipping charges are not credited. store credit does not expire and can be used towards any future purchase.

We will gladly offer a Refund with NO questions asked if you are ever not satisfied with the product. All claims MUST be made within 15 days of delivery. any claims outside of this timeframe will not be accepted, no exceptions. please contact us here and provide an order number and a detailed explanation of the issue. refund requests are handled on a case by case basis. 

If applicable once your returned item is received and inspected, please allow couple of days for processing your refund. 

If you are approved, then you will receive an email with your voucher. or in the case of a damaged item(s) then your refund will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

in most cases we do not, however there are situations where we have a limited restock. all release and restock information are sent via our mailing list and social media. we suggest signing up for the mailing list for product re-release updates. signing up is the best way to stay current of all pending releases and other updates.
MOOMENN mailing list

All inquiries can be sent here. please allow up to 24 hours to respond to email correspondence. emails are answered Monday - Thursday between 8:00 a.m. - 5:00 p.m. GMT. emails received on weekends and holidays will be answered the next business day. if the inquiry is regarding an existing order, please make sure to include the order number and a message to expedite the response and resolution.

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